Operation & Maintenance

Regular maintenance of your Waterloo Biofilter system is important to protect the environment and your investment.

All septic systems require regular maintenance to ensure that they are being used and are functioning as designed, even if it is a septic tank and leach field. This is essential for the protection of public health, drinking water resources, and property values. It will also extend the service life of your system. In Ontario maintenance of Waterloo Biofilter treatment systems is a requirement specified in the Ontario Building Code for residential systems and by the MOECC permits for communal and commercial applications. Regulations in most other jurisdictions in North America are similar.

Waterloo Biofilter has been providing reliable operation and maintenance services in Ontario for residential and larger sites for over 15 years with a team of certified and experienced wastewater technicians.

Waterloo Smart Panel

The Waterloo Smart Panel delivers consistent 24/7 peace of mind to home owners by directly linking their wastewater treatment system to a service provider.

When maintenance is required, or in times of mechanical emergency, detailed notifications are relayed live over stable cellular networks to their service provider leading to prompt maintenance resolutions and customer satisfaction.

24/7 Monitoring via Stable Cellular Network

Live Remote Trouble Shooting and Error Resolution

Instantaneous and descriptive alarms and notification send straight to service providers

24/7 Monitoring via Stable Cellular Network

Live Remote Trouble Shooting and Error Resolution

Instantaneous and descriptive alarms and notification send straight to service providers

Residential Maintenance

Just like your car or your furnace, a septic system needs regular checking and maintenance to avoid costly repairs. In addition, Operation and Maintenance agreements are a regulatory requirement in Ontario for all residential, tertiary treatment systems. This agreement is between the system owner and an approved Service Provider, and certifies that the system will be inspected and maintained annually. We are pleased to be able to provide a 20 year warranty on our filter media for residential systems that have been adequately maintained.

Waterloo Biofilter offers residential system services and also has a network of trained and authorized Service Providers across Ontario. In many cases your Waterloo Biofilter installer can provide these services as well, so you have a number of options.

Homeowners contribute to the maintenance of their septic tank and Waterloo Biofilter unit with proper usage and by following the guidelines in their Homeowner Manual. Keeping the bacteria in your septic tank healthy and the accumulation of solids controlled will go a long way towards proper operation of the Waterloo Biofilter and the disposal bed that follow it. The Ontario government recommends the pumping out of septic tanks once every 3-5 years with normal use. Please let us know if you have lost or misplaced your Homeowner Manual and we will provide another copy.

Commercial Maintenance

Our service team maintains many of our commercial Waterloo Biofilter treatment systems in Ontario, sometimes in conjunction with trained site personnel or other local contractors. The size and complexity of the system typically dictates the frequency of service visits and sampling required by MOECC approvals. In addition to regular maintenance, we are able to undertake responsibility for all government sampling and reporting requirements. Our thorough understanding of the treatment technology allows us to optimize plant operations for best performance results.

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