Your service report will be included in the attachments emailed to you after your service visit has been completed. For every service visit you will receive an email with multiple attachments including your invoice, the technician’s report, and payment options. There may be additional attachments such as repair estimates, or septic system best practices. When a technician collects samples during a regular service inspection, you will receive the email containing the invoice and report only once we have received the sample results from the lab; lab testing can take 4-6 weeks in some circumstances.

Please ensure you review all attachments before calling the service department.

Please add [email protected] to your email’s safe sender list.