You do not need to be home at the time of your inspection. The treatment system is located outside of your home and can be inspected without access to the home. If your property is locked or gated, owners will need to provide a gate code or leave their gate unlocked to allow access.

If you are not home when the technician comes to do service work, the technician may need to get a hold of you if there is an issue with the system that needs to be addressed. The technician may need the owner’s approval for fees associated with repairing or replacing a part, such as a float or a pump, or the technician may need to draw the Owner’s attention to a serious system performance issue. Providing Waterloo Biofilter with a current phone number where we can reach you allows issues to be resolved without requiring additional service visits.