Alarms in a septic system can be due to several reasons. If your control panel goes into alarm, you can call Waterloo Biofilter and request a technician come and diagnose the alarm and make repairs where needed. Waterloo Biofilter technicians did not install your system and cannot warrant any work done by the installer. Service visits to new installs with alarms will be billed at the applicable service callout rate. Alarms in a newly installed system can be related to several install related issues such as packing and installation debris being left in the tank and getting sucked into pumps, or floats that were wired incorrectly. Most installers want to have a good reputation and happy customers can boost their business so many installers will come back to correct their mistake if the owner calls them.